Refund Policy

Individual online guides, digital guide products, and library bundles are generally non-refundable once access, a download link, or digital delivery has been provided.

This applies to individual online travel prep guides, the Complete China Travel Prep Library, and other downloadable or instantly accessible digital guide products.

Digital guide access may include online access, downloadable files, embedded resources, private library access, or other digital delivery. Please review the product description carefully before purchasing.

The $8.80 China Payment Readiness Test fee provides digital access to the payment-readiness instructions and testing process.

The $8.80 digital service access fee is non-refundable after the instructions have been delivered.

Completed 66 RMB test payments are non-refundable service and testing fees. They are not deposits or travel credits.

If digital instructions have not been delivered and no test has been completed, a cancellation or refund request may be reviewed through the original checkout platform.

China Arrival Readiness Review includes Prep Library access plus one manual pre-arrival readiness review.

If digital guide access has already been delivered, the guide-access portion is non-refundable.

If the manual review has not yet started, the manual review portion may be eligible for cancellation or refund review.

Once you submit your intake form and China Travel Hacks begins reading, reviewing, or analyzing your information, the manual review portion becomes non-refundable.

Once the written notes, review email, or short written report has been delivered, the service is considered completed and non-refundable.

Manual review and planning services include China Itinerary Risk Review, Standard China Trip Planning, Advanced China Trip Planning, and other custom review or planning services unless a separate service-specific refund rule is stated.

You may request cancellation within 24 hours of purchase, provided that China Travel Hacks has not yet started manual work.

Manual work may include reading an intake form, reviewing an itinerary, researching routes, drafting reports, or preparing planning suggestions.

Once manual work has started, the service may become non-refundable, even if the final report has not yet been delivered.

Once a written report, planning document, review email, or other agreed deliverable has been sent, the service is considered completed and non-refundable.

The US$99.90 China Travel Agency Referral fee covers the needs review, requirement organization, agency screening, match assessment and referral process provided by China Travel Hacks.

The referral fee is not a tour deposit, booking deposit, travel credit or payment toward services offered by a travel agency.

A full refund will be issued if the submitted request does not fit the referral service and no formal introduction is completed.

A full refund will be issued if China Travel Hacks cannot identify a reasonably suitable licensed travel agency based on the customer’s complete original request.

If the first introduced agency does not respond within 3 business days after the formal introduction, or confirms before substantive discussions that it cannot evaluate the request, China Travel Hacks will attempt one reasonable replacement introduction when a suitable alternative is available.

If no reasonably suitable replacement can be identified, the full US$99.90 referral fee will be refunded.

The referral service is considered delivered when China Travel Hacks completes a formal introduction to a reasonably suitable licensed travel agency and that agency acknowledges that it is willing to evaluate the request.

After valid delivery, the referral fee is not refundable solely because the customer rejects the agency’s proposal, the parties do not agree on price or contract terms, availability changes, or the customer chooses not to proceed.

The refund commitment applies to the complete original request. Material changes to dates, destinations, budget, traveler profile or required services may require a new assessment and do not automatically create a refund right.

Approved refunds are processed through the original checkout platform or original payment route.

Included revisions or follow-up rounds are for clarification, minor corrections, and reasonable refinements within the original service scope.

They do not include full redesigns, new destinations, new travel dates, new traveler profiles, new booking tasks, emergency support, unlimited consulting, or requests outside the original scope.

A refund will not be issued simply because included follow-up rounds do not cover new or expanded requests outside the original order.

China Travel Hacks provides preparation materials, review, planning suggestions, referral support, and risk-awareness support only.

Except for the specific China Travel Agency Referral matching commitment stated above, refunds are generally not issued because of outcomes controlled by third parties, including visa or entry decisions, airline or railway policy changes, hotel decisions, attraction rules, payment-app restrictions, bank or card decisions, eSIM, VPN or roaming performance, weather, delays, closures, local rule changes, supplier availability, or third-party performance.

If China Travel Hacks cannot deliver a paid manual service due to its own availability, operational issue, or inability to proceed within the agreed scope, a refund, revised delivery timeline, service credit, or mutually agreed alternative solution may be offered.

If a refund is approved, it will usually be processed through the original third-party checkout platform or original payment route.

Payment, checkout, digital access, delivery, and refund processing may be handled by a third-party platform such as Whop or another provider.

Your purchase may also be subject to that platform’s dispute process, processing timeline, and terms shown at checkout, subject to the service-specific commitments stated on this page.

If you have a problem with an order, please contact China Travel Hacks first so the issue can be reviewed.

If a user initiates an abusive chargeback or payment dispute after receiving digital content or completed manual service deliverables, China Travel Hacks may suspend digital product access, account features, future services, follow-up support, or future purchase eligibility.